Terms & Conditions

Returns

If you're not completely satisfied with the equipment for any reason, return it within 60 days of purchase for a refund. Write to us at giving the reason why you are not satisfied, and we will send return instructions. Once we receive the phone, and provided you do not owe us for any call charges, we will refund the sale price.

Shipping

Orders must be received by 4pm. Not all shipping services are available in all areas. A signature will be required at delivery. Shipping to countries outside of the UK may be subject to Customs clearance delays, and you may be liable for import duties and taxes - we have no control over these charges and cannot predict what they may be. There is a £5 charge for re-routing or cancelling your order after it has been shipped. Please check the contents of your package carefully and notify us within 7 days of any missing or incorrect items.

Monthly and Annual fees

Mobell Japan Phone & Mobell American Phone Services

No annual fee for the first two years. A small annual fee will be applied after the second year. We will contact you when this is due to confirm that you wish to continue service.

Mobell Satellite Phone Service

Charged by the month with no minimum contract term. No commitment.

Billing and Call Charges

Equipment and shipping charges are taken from your credit card before shipping. You are also liable to pay for all calls made and received according to the applicable tariff:

• Mobell Japan Phone Service: www.mobell.co.uk/products/japan/buy

• Mobell American Phone Service: www.mobell.co.uk/products/usa/buy

• Mobell Satellite Phone Service: www.mobell.co.uk/products/satellite/buy

Calls purchased in advance in prepaid call bundles are only valid for the phone for which they have been purchased. Call bundles never expire and are non-refundable.

Call charges are taken from your credit card as and when we receive the call data from the networks. Due to delays in receiving call data from networks, calls may be charged several months after they were made. You will be sent statements detailing the charges that we have taken, including fully itemised lists of the calls you have made.

You must inform us of any changes to your credit card details. If we are unable to take payments we may suspend your service until outstanding charges are taken. Your debt may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 33%), and reasonable legal fees.

Loss or Theft

You are liable for all call charges incurred until you notify us of the loss or theft. To request disconnection of the service call +441543 426999 immediately (01543 426999 from the UK). This emergency service is available 24-hours. Out of normal office hours our answering service will provide instructions.

Mobell Insurance Plan

Mobell's Insurance Plan protects you from the charges that would normally be incurred if your Mobell Phone/SIM Card is lost, stolen, damaged or develops a fault:

• Up to £250 worth of airtime if your service is used after it is lost or stolen

• Free replacement Mobell Phone/SIM Card if lost, stolen, damaged or faulty

• Option to keep your original phone number for no additional charge

• Free replacement shipping within the UK

• No Excess on the Mobell Japan Phone and the Mobell American Phone. £250 Excess on the Mobell Satellite Phone.

The Mobell Insurance is subject to the following terms:

If your Mobell Phone/SIM Card is lost or stolen, you must notify Mobell immediately to request disconnection of the phone service. Mobell will then send you a claim form to complete. Failure to notify Mobell of the loss or theft could affect your right to claim. You must report the theft or loss to the Police. You must notify Mobell of the Police Incident Number, the name and telephone number of the Police station, and the date on which the incident was reported. Claims cannot be accepted unless this information is provided.

Your first year's premium is taken from your credit card prior to shipping.

To renew your Protection Plan, you don't need to do anything - it will automatically be renewed on the anniversary of your contract; however, we will contact you prior to renewal giving you the opportunity to opt-out, no questions asked!

You must take all reasonable precautions to protect the equipment from theft, loss and damage. This Plan does not cover any additional costs incurred as a consequence of the theft, loss, damage or fault of the equipment. This Plan does not cover theft from an unattended motor vehicle. This Plan shall be void in the event of fraud, non-disclosure or alteration of risk. You are limited to one claim per 12-month period. We reserve the right to cancel the Plan and in such an event returning the premium for the unexpired period.

Equipment Problems

Any problems you have with the equipment must be reported to Mobell as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for problems relating to the service provided by the phone networks.

Replacements

If there is a fault with the equipment within 12 months of purchase, we will replace it. Please contact us for instructions.

Terminating Your Service

If you wish to terminate your service, please contact us. You will remain liable for any call charges incurred until the equipment has been disconnected.

Restrictions

You must not transfer the ownership, sell or rent the equipment. We reserve the right to limit or reject orders or to terminate the contract at any point, without explanation, such termination to be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.

Mobell Communications Ltd

MOBELL COMMUNICATIONS LTD.
The Winding House,
Walkers Rise,
Rugeley Road,
Hednesford,
Staffordshire
WS12 0QU
UK