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Frequently asked questions
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By concentrating on rental, Mobell offers a service
tailored specifically to its customer's requirements. With offices
in Europe, the USA and Asia, Mobell is able to provide dedicated
support.
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1:
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Q: |
Will
my European GSM phone work in the USA? |
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A: |
Possibly. The
GSM networks in the USA operate on a different frequency to the European
GSM networks. It may be possible to use your GSM SIM card in a GSM1900
handset. However, due to limited coverage, Mobell recommends an American
phone. |
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2:
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Q: |
How
is the phone delivered and collected? |
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A: |
Normally by
next-day courier. In the UK this would be City Link or TNT in most
cases. In the US, it would normally be FedEx. |
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3:
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Q: |
How
much do international calls cost? |
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A: |
Please visit our call
charges page for a full listing. |
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4:
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Q: |
How
do I terminate a rental? |
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A: |
When you have
finished with your phone simply ring our offices and quote your phone
number. We will terminate the rental contract and arrange for the phone
to be collected. |
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5:
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Q: |
Can
I have same day delivery? |
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A: |
Yes, although
there may be a surcharge for this depending on the location of the
delivery point. |
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6:
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Q: |
Can
you deliver outside the UK? |
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A: |
If you're travelling
to North America or Japan, Mobell can arrange for your phone to be
delivered to your destination at no extra cost. |
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7:
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Q: |
Can
I open a credit account with Mobell? |
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A: |
Yes, if applying
on behalf of a company, please submit your request and when your details
are verified, your account should be open within a week. |
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8:
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Q: |
I
want to rent more than one phone, how much does that cost? |
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A: |
Mobell offer
preferential rates for multiple orders. Please contact
us for more details. |
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9:
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Q: |
Will
bad weather affect use of a satellite phone? |
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A: |
You can use a satellite
phone in most types of weather conditions, although heavy rain
or snow may cut down the signal strength from the satellite |
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10:
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Q: |
Can
you transmit data or faxes with a Inmarsat mini-M? |
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A: |
Yes. The built-in
modem in the Inmarsat mini-M allows you to connect your computer via
an RS-232 port and provides data and fax transmission but at a slow
speed of 2.4Kbps. |
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